l89l Terms and Conditions — Complete User Agreement

1. General Provisions

l89l ("Platform", "we", "us") is an online gaming service provider that operates slots, live casino, cricket betting and various other gaming services for players in Bangladesh. These terms and conditions ("Agreement") form a legal contract between l89l and registered users of the platform ("Member", "you").

This agreement is effective under Bangladesh Standard Time (BST, UTC+6). By accessing our website at https://l89l.cam or using any of our services, you agree to be bound by all the terms of this agreement.

l89l reserves the right to change, revise or update these terms and conditions at any time. Continuing to use the platform after any changes means you have accepted the updated terms.

2. Eligibility and Age Restrictions

The following eligibility requirements must be met to create an account or play games on the l89l platform:

• You must be at least 21 years of age. This platform is only for those who are 21 or older.
• You must be a real person and may not operate an account using any automated software or bot.
• You must be financially capable and competent to make decisions related to gambling while using the platform.
• You must not be located in a jurisdiction where online gaming is completely prohibited.

Employees, partners and family members of l89l may use the platform subject to certain restrictions. Please contact the support team for more details.

3. Account Registration and Management

No financial transactions or gaming are possible on the platform without an active l89l account. You must provide accurate and complete information during the registration process.

3.1 Account Creation Rules

• Each member may hold only one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth and contact information provided at registration must be true and consistent with a valid government-issued ID.
• It is the member's own responsibility to keep the account password completely confidential.
• If unauthorised access to the account is suspected, our support team must be notified immediately.

3.2 Account Security

You are fully responsible for all activities that take place on your account. To keep your account secure:

• Use a strong and unique password.
• Never share your login details with any third party.
• Always log out after logging in from a public or shared device.
• Change your password at regular intervals.

3.3 KYC Verification

For security and fraud prevention purposes, l89l may request a copy of a valid ID from any member to verify their identity. Withdrawals may be limited until the verification process is complete.

4. Deposit and Withdrawal Rules

All financial transactions on the l89l platform are conducted in Bangladeshi Taka (BDT/৳). We currently support the following payment methods: bKash, Nagad and Rocket.

4.1 Deposit

• Minimum deposit amount: ৳200 (for each method).
• There is no maximum deposit limit, however additional verification may be required for large transactions.
• Successful transactions are generally credited to the account within a few minutes.
• The details provided at the time of deposit must match your registered information.

4.2 Withdrawal

• Minimum withdrawal amount: ৳800.
• Withdrawal requests generally take between 30 minutes and 3 hours to complete.
• Withdrawals can only be made using the same method used for the deposit.
• KYC verification on the account must be completed before a withdrawal request can be made.
• Withdrawals may be held if the wagering requirements of any active bonus have not been met.

4.3 Failed Transactions

If a transaction fails for any reason, the refund process will be completed in accordance with the policies of the relevant payment provider. Please contact our support team for any disputes or complications.

5. Bonus and Promotion Rules

l89l offers various types of bonuses and promotional offers from time to time. The following rules apply when using these offers.

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳5,000. The following terms apply to this bonus:

• To receive the bonus, the first deposit must be made after registration.
• The wagering requirement for the bonus is 10 times (10x). This means you must place bets equal to 10 times the bonus amount before making a withdrawal.
• A specific time limit applies for completing the wagering requirement, which is counted from the day the bonus is activated.
• The bonus is applicable only once and cannot be claimed on multiple accounts from the same household or IP address.

5.2 Other Promotions

Separate terms will apply for recurring deposit bonuses, cashback offers, VIP rewards and special event promotions, which will be stated in the description of the relevant offer.

5.3 VIP Program

The l89l VIP program has five tiers. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.3% weekly cashback.
• Gold — up to 0.5% weekly cashback.
• Platinum — up to 0.6% weekly cashback.
• Diamond — up to 0.8% weekly cashback.

Advancement to a VIP tier depends on your activity and participation on the platform. When cashback is earned, it is generally added to the account at the end of the week.

5.4 Bonus Abuse

If bonus abuse or any kind of fraudulent activity is detected by l89l, the relevant bonus and any winnings earned will be cancelled and the account may be suspended.

6. Gaming Rules and Restrictions

All games available on the l89l platform are operated by third-party software providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming and many others.

6.1 Game Fairness

All games available on l89l are operated in a fair and transparent manner. The game engines of our technology partners are regularly verified by independent third parties.

6.2 Technical Errors

If a game is not completed correctly due to a technical error or interruption during the game, l89l reserves the right to void that game and return the wagered amount.

6.3 Betting Limits

Each game has a set minimum and maximum betting limit, which is displayed in the game interface. Members may only place bets within these limits. l89l reserves the right to adjust the betting limits for any member.

7. Prohibited Activities

The following activities are strictly prohibited on the l89l platform and if such activities are detected, the account will be immediately closed and all funds will be forfeited:

• Creating or operating multiple accounts.
• Creating or operating an account using another person's identity.
• Placing artificial or coordinated bets to obtain bonuses (bonus abuse / arbitrage betting).
• Playing games using automated software, bots or scripts.
• Attempting to manipulate game results.
• Using the platform for money laundering or any unlawful purpose.
• Attempting to breach the platform's security systems.
• Defrauding or harassing other members.

8. Account Suspension and Closure

l89l reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Fraudulent, unlawful or suspicious activity.
• Failure to respond to an identity verification request.
• If l89l management determines for any reason that closing the account is necessary.

Members may also request to close their own account. Before the account is closed, any available balance must be requested for withdrawal, which will be processed after verification.

8.1 Self-Exclusion

If you want to control your own gaming habits, you can request self-exclusion. This feature allows you to suspend your account for a specified period of time.

9. Responsible Gaming

l89l believes that gaming is a form of entertainment and should never be considered a source of income. We give the highest priority to the wellbeing and welfare of our members.

9.1 Responsible Play Policy

• Only play with money you can afford to lose.
• Set a specific budget and stick to it.
• Set time limits and take regular breaks.
• Do not place bets driven by emotion in an attempt to recover lost money.
• Do not play while under the influence of alcohol or while under emotional stress.

To learn more about responsible gaming, visit our Responsible Gaming page.

10. Privacy & Data Protection

l89l places the highest importance on protecting members' personal information. Our platform uses SSL encryption technology to keep your data and financial transactions completely secure.

To learn more about how your personal information is collected, used, and protected, visit our Privacy Policy page.

l89l does not sell members' personal information to any third party. However, we may be required to provide information in response to a lawful request from a law enforcement agency.

11. Limits of Liability

l89l bears no liability in the following cases:

• Loss caused by internet disconnection or technical errors.
• Delayed transactions due to disruptions in third-party payment provider services.
• Any loss caused by issues with the member's own device or network.
• Loss resulting from unauthorized third-party access to an account where the member has not followed security guidelines.
• Suspension of any service due to changes in government policy or regulations.

In any case, l89l's maximum liability shall be limited to the amount of funds in the member's account.

12. Right to Amend Terms

l89l reserves the right to modify these terms and conditions at any time. For significant changes, we will make every effort to notify members via email or platform notifications.

Continued use of the platform after updated terms are published means you have accepted the updated terms. If you do not agree with the updated terms, please stop using the platform and contact our support team to request account closure.

The most recently updated terms will always be available on this page. The "Last Updated" date shown at the top of the page indicates when the terms were last modified.

12.1 Dispute Resolution

Any dispute arising from this agreement will first be addressed through negotiation. For any dispute or complaint, please contact our support team first. l89l is committed to resolving all complaints fairly and as quickly as possible.

13. Contact

If you have any questions or concerns about these terms and conditions or any service provided by l89l, please get in touch with us:

• Live Chat: Direct support in Bengali is available 24/7.
• Email: [email protected]

Our support team is available to serve you seven days a week, twenty-four hours a day, in accordance with Bangladesh Standard Time (BST).

For more information, visit our FAQ page or our About Us page.